Upgraded Exclusive Offers
Weekday refreshment offers
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Upon single purchase of HK$200 or above at our supermarkets on weekdays, one designated drink offer can be redeemed; upon single purchase of HK$500 or above at AEON STYLE, AEON or AEON SUPERMARKET, one designated snack and drink offer can be redeemed1,2,3. Enjoy the refreshments to maximize your shopping experience!
Mobile Application - AEON Mobile
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AEON Mobile is now online! With the first-in-the-market feature “POS Express” for members4, you may simply scan barcodes on items to build your purchase list as you shop, and make online payment or proceed to the dedicated “POS Express” lanes to complete the payment process. You may save shopping time and keep track of what you are spending from now on!
You may easily manage your membership with AEON Mobile, check the bonus point, promotions and member coupons in the member zone5. Personal reminders will be available at the inbox so you can stay tuned with AEON's most recent offers.
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You can access "Coupons" in member zone on AEON Mobile to obtain member coupons 6, to enjoy shopping discounts, as well as redeem selected gifts!
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Remarks:
1.Offer is vaild Monday to Friday, except Public Holidays, Thanksgiving Day, Private Sale, Year End Sale and specific sale days stipulated by AEON.
2.The designated purchase amount is the gross total amount shown on a single receipt issued by AEON's POS. Purchase at Living Plaza, Bento Express by AEON, Cantevole,, La Boheme Bakery by AEON and licensee shops or purchase of AEON gift certificates are not applicable.
3.Members shall present the valid receipt at the Customer Service Counter at the store of purchase to redeem the offer on the day of purchase. The use of offer is subject to the relevant terms and conditions and offer contents shall be changed from time to time. Please contact our Customer Service Counter staff for details.
4.AEON Mobile provides “POS Express” service to AEON Mobile users who have logged in as AEON members only. AEON Mobile members can prepare a shopping list with this feature with a designated number of items for a speedy check-out.
5.Information and promotional offers in relation to any goods and/or services will be updated in AEON Mobile from time to time without prior notice to you.
6.The coupons shall be used before the valid until date imprinted, and such use is subject to the relevant terms and conditions thereon.
Bonus Points Reward Scheme
Bonus Points Reward Scheme
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Your every purchase will entitle you to earn Bonus Points1,2,3,4 on the basis of HK$2 for 1 Bonus Point. No minimum spending is required. The more you spend, the more Bonus Points you will earn!
Members can select cash, AEON Gift Certificate, EPS, Octopus Card and designated AEON Credit Cards (AEON Visa Credit Card, AEON Mastercard Credit Card, AEON JCB Credit Card, AEON UnionPay Credit Card, AEON Card Premium Visa, AEON Card Premium Mastercard, AEON Card Premium UnionPay, AEON CARD WAKUWAKU and AEON Card JAL) for payment to earn Bonus Points.
Gift Certificate and Gift Redemption
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For every 5,000 Bonus Points, you can redeem a HK$50 AEON Stores Gift Certificate. You will also be offered selected products from time to time at special prices plus Bonus Points.
Bonus Points accrued in a membership year shall be used within the subsequent month following expiry of that membership year, otherwise all remaining Bonus Points will be forfeited thereafter.
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Remarks:
1.The Scheme is not applicable to the purchase of products of licensee shops at AEON stores, AEON Gift Certificate and other service charges.
2.Spending during Private Sale is not entitled to Bonus Points under the Scheme.
3.Members must present their membership cards or any other form of accepted method by AEON to earn Bonus Points. Bonus Points accrued are redeemable by the member only and not transferable to any other person, and cannot be transferred to any other membership account.
4.Members can select cash, AEON Gift Certificate, EPS, Octopus Card and designated AEON Credit Cards (AEON VISA Card, AEON MasterCard, AEON Card JAL, AEON American Express Credit Card, AEON Union Pay Card or AEON JCB Card) for payment to earn Bonus Points.
Privileged Discount Offers
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Selected seasonal supermarket, fashion, household products and electrical appliances are offered at "AEON Member Price" every month1.
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Remarks:
1.Only purchases made with cash, AEON Gift Certificate, EPS, Octopus Card, WeChat Pay, ALIPAY or designated AEON Credit Card (AEON Visa Credit Card, AEON Mastercard Credit Card, AEON JCB Credit Card, AEON UnionPay Credit Card, AEON Card Premium Visa, AEON Card Premium Mastercard, AEON Card Premium UnionPay, AEON CARD WAKUWAKU or AEON Card JAL) will be entitled to membership privileges.
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You will enjoy a 5% discount1 on purchases on Thanksgiving Days on the 2nd and 20th of every month. The spending on these dates will also entitled to Bonus Points under the Bonus Points Reward Scheme.
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You will be given the priority to purchase your favorite items through the twice-a-year Private Sale1,2 which is exclusively for members.
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Remarks：
1.Only purchases made with cash, AEON Gift Certificate, EPS, Octopus Card, WeChat Pay, ALIPAY or designated AEON Credit Card (AEON Visa Credit Card, AEON Mastercard Credit Card, AEON JCB Credit Card, AEON UnionPay Credit Card, AEON Card Premium Visa, AEON Card Premium Mastercard, AEON Card Premium UnionPay, AEON CARD WAKUWAKU or AEON Card JAL) will be entitled to membership privileges.
2.Spending during Private Sale is not entitled to Bonus Points under the Scheme.
Exclusive Offer for Members
One Day Privilege Passport
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In the first month of each membership year, you can collect 3 pieces of "One Day Privilege Passport" through AEON Mobile app to enjoy 5% discount2 on purchase for unlimited times on your chosen day within one month upon collection.
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You can collect a "Birthday One Day Privilege Passport" at any Customer Service Counter in your birthday month by presenting your membership card. You can use this Birthday Passport to enjoy 5% discount2 on purchase for unlimited times on any one day of your birthday month.
Notifications for privilege passport collection would be sent through email or e-messages. If you have chosen not to receive direct marketing materials via such channels, you will not receive any notification. You can contact us to change your preference on receiving such information.
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Remarks:
1. "One Day Privilege Passport" will be entitled automatically to AEON Mobile account.
2.The use of Privilege Passport is subject to the relevant terms and conditions thereon.
Membership Service
Licensee Shops/Outside Merchants Privileges
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Enjoy the benefits or discounts at the designated licensee shops and outside merchants1 with your membership card.
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Remarks:1.Changes (if any) to the licensee shops or outside merchants privileges will be posted on the company's website (
www.aeonstores.com.hk). The Privileges are subject to relevant terms and conditions. The licensee shops / outside merchants reserve the right of making final decision in case of any disputes.
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Members can enjoy Free Delivery Service for purchases upon specific amount at AEON Stores on a single day with the same-day sales receipts.
Free Delivery Service is limited to Hong Kong territory only (except outlying islands) and subject to relevant terms and conditions posted at stores.
Free Electronic Communications
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Simply provide us with a valid email address and you will receive the latest information of membership offers.
General Information and Contact
Membership Fee and Validity
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Applicant must be aged 15 or above. Simply apply AEON STYLE CARD online through AEON Mobile. 1. For details, please contact Customer Service Counter.
Validity: 3 membership years, each membership year consists of 12 full calendar months
Membership fee: HK$60
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Remarks:
1.The AEON MEMBER CARD membership shall cease but the remaining membership period, all accrued Bonus Points and the related personal information will be transferred to and merged with the AEON STYLE CARD. AEON STYLE CARD membership is valid for three membership years and will start after the remaining AEON MEMBER CARD membership period ends.
Service Hotline and Email Address
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- Monday To Friday (Except Saturday, Sunday and Public Holidays)
9:30am-12:45pm & 2:00pm-6:00pm
AEON STYLE CARD Agreement Terms and Conditions
AEON STYLE CARD Agreement Terms and Conditions
Effective from the 16th of October 2017
Your participation in the AEON STYLE CARD Membership is governed by these AEON STYLE CARD Membership Agreement Terms and Conditions. By applying for AEON STYLE CARD Membership, you agree that you have read and agree to the Membership Agreement Terms and Conditions and acknowledged the Membership Agreement Terms and Conditions will be amended without separate notice.
- 1.Membership
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- 1.1 All members of AEON MEMBER CARD (with a current membership or with an expired membership within the last 12 months from the date of application hereof) are eligible to apply for AEON STYLE CARD.
- 1.2 AEON STYLE CARD ("the Card") benefits can be used in AEON STYLE, AEON, AEON SUPERMARKET, Living PLAZA by AEON, Bento Express by AEON, Molly Fantasy, La Bohéme Bakery, R.O.U, AEONBODY, AEONCITY and other stores which AEON Stores (Hong Kong) Co., Ltd. may stipulate from time to time (together hereinafter referred to as "AEON Stores").
- 1.3 Applicants of AEON STYLE CARD Membership ("the Membership") shall complete the application process as AEON Stores may decide from time to time, including but not limited to completing an application form and/or providing certain personal data to AEON Stores. Incomplete or inaccurate forms might not be processed by AEON Stores. AEON Stores reserves the right to approve or reject any application in its sole discretion without giving any reason.
- 1.3.1 For AEON MEMBER CARD holder, the AEON MEMBER CARD membership shall cease but the remaining membership period, all accrued Bonus Points and the related personal information will be transferred to and merged with the AEON STYLE CARD Membership whereby the AEON MEMBER CARD shall be returned to AEON Stores.
- 1.3.2 For AEON Dual Function Credit Card holder, the AEON MEMBER CARD membership shall cease but the remaining membership period, all accrued Bonus Points and the related personal information will be transferred to and merged with the Membership where by the AEON Dual Function Credit Card will no longer carry the AEON MEMBER CARD membership.
- 1.3.3 For AEON Gold Credit Card and AEON Card JAL holder, the AEON MEMBER CARD membership, all accrued Bonus Points and its membership period shall remain unchanged with the AEON Gold Credit Card or AEON Card JAL whereas the personal information related to AEON MEMBER CARD will be duplicated to the Membership by the holder signing an application form. The AEON STYLE CARD is a membership separate from the AEON MEMBER CARD membership and Bonus Points and membership period under the two memberships will accrue/be calculated independent from each other.
- 1.4 The Membership is valid for three consecutive membership years ("the Membership Year"). Each Membership Year consists of twelve full calendar months. The first Membership Year commences from the day of application (the month in which application is made shall count as the first month but if the day of application is not first day of the month, then the next following month shall count as the first month) and ends on the last day of the twelfth month. The second Membership Year commences on the first day of the thirteenth month and ends on the last day of the twenty-fourth month. The third Membership Year commences on the first day of the twenty-fifth month and ends on the thirty-sixth month.
- 1.5 The Membership can be renewed upon payment of a renewal fee (in AEON Stores or in other manner as AEON Stores may decide from time to time).
- 1.6 The Membership belongs to the designated AEON STYLE CARD member ("the Member") only and is not transferable, and is valid within HONG KONG only.
- 1.7 Where a Member has more than one or other membership(s) with AEON Stores, the Member may select/use only one of the memberships and corresponding benefits in each transaction.
- 2.AEON STYLE CARD Membership Card
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- 2.1 Upon acceptance of application, each Member will be issued with one main AEON STYLE CARD and one Mini Card, whereas the main Card and Mini Card offer exactly the same functions and access the same account. The Member and the Member's designated person may use the two Cards to earn and save Bonus Points into the Member's account and enjoy benefits for Members. If a Member's Card and/or any other information or devices relating to a Member's Membership is lost or stolen, or the Member have sufficient reason to believe that his/her Membership may have been used by, or account and password have been disclosed to, an unauthorized party, the Member must send us an email to aeonmember@aeonstores.com.hk with his/her registered email information to request for temporary account suspension immediately or contact the Member Service Hotline 2565-3656, or report to the Customer Service Counters in person. AEON Stores shall not be responsible or liable for any loss or damage (including Bonus Points, benefits and cash coupons) arising from the unauthorized use of or access to the lost or stolen Card or information or devices relating to a Member's Membership.
- 2.2 The use by the Member and/or Member's designated person of the Cards constitutes acceptance of these terms and conditions.
- 3.Replacement of Membership Card
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- 3.1 If the Card is lost, stolen, damaged or fails to function properly, the Member may apply for a replacement at our Customer Service Counters upon payment of re-issuing fee, if any. Re-issuing fee is HK$15 (subject to revision from time to time without prior notice).
- 4.Amendments
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- 4.1 AEON Stores reserves the rights, in its sole discretion, to modify the Membership, fees, benefits offered and other features, including these terms and conditions, or to terminate the AEON STYLE CARD Program at any time with or without notice and AEON Stores will not be liable for any loss or damages resulting therefrom.
- 4.2 AEON Stores will post the amended terms and conditions at stores and/or on the company's website. AEON Stores will not issue separate notice of amendment(s). Members are responsible for checking the amendment(s).
- 4.3 Continued participation in the Membership program and/or use of the Card will be deemed as acceptance of any amendment(s). If any Member does not agree with such amendment(s), such Member's sole remedy is to cease participating in the Membership program and cease using the Card.
- 4.4 In case of any disputes, AEON Stores has its sole discretion to make the final decision.
- 5.Fees
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- 5.1 Members have to pay the following fees:
(i) application fees upon initial application of the Card;
(ii) renewal fees upon renewal of the Card;
(iii) re-issuing fees upon replacement of the Card.
- 5.2 All fees are non-refundable in any circumstances.
- 6.Bonus Points
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- 6.1 Member and Member's designated person must present his/her Card or any other form of accepted Member identification method by AEON, as the case may be at the time of purchase with specific payment media to enjoy member shopping privileges and/or earn Bonus Points.
- 6.2 Bonus Points will be calculated and may be redeemed in accordance with AEON Stores' Privilege Benefits Scheme prevailing from time to time and posted at stores.
- 6.3 Bonus Points will not accrue until AEON Stores has issued the Card to the Member upon the Membership application being accepted.
- 6.4 AEON Stores may from time to time enter into arrangements with other entities whereby Members may accumulate Bonus Points from the use of services of or the purchase of goods from such other entities subject to such terms and conditions as AEON Stores may impose with respect to the accumulation of such Bonus Points.
- 6.5 Members may check their accumulated Bonus Points at Customer Service Counter or e-directory kiosk(s) inside stores, the mobile application (“AEON Mobile”) and/or from their sales receipt, all of which are provided for the Member's reference only and might not necessarily indicate the correct balance of member's account. AEON Stores' records shall (in the absence of manifest error) be conclusive in showing the correct balance.
- 6.6 Bonus Points will normally be credited to a Member's account after 2 business days from the day when the Member makes the purchase with his/her Card or any other form of accepted Member identification method by AEON. If a Member elects for delivery of his/her purchase, the Bonus Points will normally be credited to the Member's account after 5 business days from the date of delivery.
- 6.7 Bonus Points accrued are redeemable by the Member him/herself only and not transferable to any other person, and cannot be transferred to another Member's account or another account of the same Member. Upon the death of a Member, all remaining Bonus Points will be cancelled automatically.
- 6.8 All Bonus Points accrued will be cancelled upon the termination of Membership.
- 6.9 Bonus Points accrued in a Membership Year shall be used no later than one calendar month immediately following expiry of that Membership Year; otherwise, all remaining Bonus Points will be forfeited thereafter.
- 6.10 To redeem the Bonus Points, the Member may:
(i) show his/her Card in person at the Customer Service Counter inside AEON Stores; or
(ii) log in at the member zone of an e-directory kiosk using his/her Card or AEON Mobile, complete the redemption process by following the procedure as prompted by the e-directory kiosk, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
(iii) log in to the member zone of the AEON Mobile, complete the redemption process by following the procedure as prompted therein, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
(iv) show his/her Card or any other form of accepted Member identification method by AEON at the store cashier when making a purchase as the case may be or as the particular redemption program may specify.
- 6.11 In case of Bonus Points replenishment request, the Member or Member's designated person must bring the same day receipt to Customer Service Counter; otherwise no Bonus Points could be accrued for the purchases. In case of any dispute, AEON Stores' decision shall be final.
- 6.12 In case of refund request, the Bonus Points entitled will be deducted from the Member's account. AEON Stores reserves the right to take legal action and deduct the Bonus Points from Member's account if we suspect that such Bonus Points were earned via fraudulent means or misconduct.
- 6.13 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of the Membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time without notice and all Bonus Points, privileges and benefits accrued will be cancelled.
- 7.Delivery Service
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- 7.1 Member and Member's designated person can enjoy the Free Delivery Service upon making purchase (Licensees' merchandise to be excluded)of designated amount or such other amount as specified by AEON Stores from time to time by using the Card or any other form of accepted Member identification method by AEON together with designated payment media.
- 7.2 Free Delivery Service is limited to Hong Kong territory only and subject to the Delivery Service Terms and Conditions posted at stores.
- 8.Personal Data (Privacy)
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- 8.1 The personal data supplied by the Members are required for the operation of AEON STYLE CARD Program, the Privilege Benefits Scheme and other privilege(s) which AEON Stores may from time to time obtain from or arrange with our business partners in joint promotion for the benefit of the Members. Failure to supply personal data may result in AEON Stores being unable to provide the above services to the Members.
- 8.2 The Member agrees that all the personal data provided to AEON Stores and all information relating to the use of his/her Card may be used and retained by AEON Stores for:
(i) processing an application for the Membership;
(ii) management, operation and maintenance of the Membership management system;
(iii) the daily operation of the services provided to the Members;
(iv) imprinting the Member's name on the Card;
(v) communication of news and information by AEON Stores to the Members;
(vi) investigation of complaints, suspected suspicious transactions and ongoing research for service improvement and program development;
(vii) designing services or related products for the Members' use;
(viii) facilitating the issue of benefits to the Members;
(ix) meeting the requirements to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by other statutory authorities with which AEON Stores is required to comply.
- 8.3 Member further agrees that AEON Stores may disclose and transfer Member's personal data (whether within Hong Kong or abroad) to the following parties for the purposes as set out in Clause 8.2 above:
(i) third party service providers, their agents and contractors, who provide administrative, telecommunications, computer, payment, printing or other services to AEON Stores in connection with the operation of its business including providing service to the Member and/or;
(ii) any person to whom AEON Stores is under an obligation to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by regulatory or other authorities with which AEON Stores is required to comply.
- 8.4 All information of the Members will be managed in accordance with the Personal Data (Privacy) Ordinance and AEON Stores' Privacy Policy.
- 8.5 AEON Stores intends to use your name, contact details (as per your preference) and month and year of birth to send you news, information, privileges and promotions (both in-store and online) regarding the following products and services offered by AEON Stores and/or our licensee shops and/or our business partners in joint promotion: supermarket goods, home appliances, electronic appliances, computers and accessories, furniture and homeware, audio visual, toys and stationery, baby products, health care products, fashion, accessories, clothing, leather goods and luggage, shoes, watch and jewellery, health care, hair, beauty and cosmetics, pet needs, food and beverage, catering, media, entertainment, logistics, transportation, travel and hotel, shopping malls, credit cards, telecommunications, banking, financial and insurance, tutorials, education, memberships, loyalty and reward programmes and our associated events. AEON Stores must obtain consent from the Members' before doing so. Members may choose not to receive such communications by ticking the appropriate box in the Registration form. Members may, without charge, opt out from receiving direct marketing materials from AEON Stores by following the steps stipulated in the Registration form.
- 8.6 Members have the right to request to review and correct any personal data held by AEON Stores in accordance with the Privacy Policy. An administration fee may be charged for the processing of these requests. Members have the right to:
a.check whether we hold any of your personal data;
b.access your personal data held by us;
c.require us to correct any personal data which is inaccurate;
d.ascertain the privacy policy (from time to time) in relation to personal data and the type of personal data held by AEON Stores.
- 8.7 All requests for access to or correction of personal data or information regarding policies and practices and types of personal data held should be in writing and addressed to the Data Protection Officer: Sales Planning Department, AEON Stores (Hong Kong) Co., Limited, 7/F., D2 Place One, 9 Cheung Yee Street, Lai Chi Kok, Kowloon.
- 8.8 AEON Stores may be unable to maintain or renew a Member's Membership or the associated benefits if the Member fails to provide AEON Stores with up to date information. Members are responsible for keeping AEON Stores informed of their new telephone contact, correspondence and email addresses. AEON Stores is not responsible for any loss as a result of the Member's failure to inform AEON Stores of any change.
- 9.Termination
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- 9.1 The Member may terminate his/her membership at any time by submitting <AEON Membership Termination Requisition Form>, and/or returning in person his/her Card to our Customer Service Counters at which time any Bonus Points accrued will be cancelled. Membership fees paid will not be refunded on termination of Membership.
- 9.2 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time all Bonus Points accumulated will be cancelled.
- 10.Liability
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- 10.1 AEON Stores shall not be liable to any member for any loss, damages or expenses of any kind whatsoever arising out of or in connection with the Membership, the use of the Card, AEON Mobile or their benefits, including but not limited to the use of personal data, mistakes or fraud by any person in redeeming a benefit, whether AEON Stores is negligence or otherwise.
- 10.2 AEON Stores' liability in contract, tort or otherwise in respect of any claim arising out of acts or omissions relating to the Membership or the use of the Card or AEON Mobile shall be limited to re-crediting the value of the Bonus Points entitled to by the member in connection with which the matter arises.
- 10.3 AEON Stores will not be liable for any loss or damage arising out of the product or service provided by any other entities in connection with the use of the Card or AEON Mobile.
- 10.4 AEON Stores' decision in respect of any such complaint or dispute shall be final and binding on the member and AEON Stores shall not be required to give any reason for such decision.
- 11.Invalidity
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- 11.1 The invalidity, illegality or unenforceability of any provision of these terms and conditions under the laws of any jurisdiction shall not affect its validity, legality or enforceability under the laws of any other jurisdiction nor the validity, legality or enforceability of any other provisions herein contained.
- 12.Jurisdiction
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- 12.1 These terms and conditions and the relationship between AEON Stores and each Member are governed by the laws of The Hong Kong Special Administrative Region. AEON Stores and each Member submit to the non-exclusive jurisdiction of the Hong Kong Courts.
**Should there be any discrepancy between the English and the Chinese versions of these terms & conditions, the English version shall prevail.
Effective from the 16th of October 2017
Your participation in the AEON STYLE CARD Membership is governed by these AEON STYLE CARD Membership Agreement Terms and Conditions. By applying for AEON STYLE CARD Membership, you agree that you have read and agree to the Membership Agreement Terms and Conditions and acknowledged the Membership Agreement Terms and Conditions will be amended without separate notice.
- 1.Membership
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- 1.1 All members of AEON MEMBER CARD (with a current membership or with an expired membership within the last 12 months from the date of application hereof) are eligible to apply for AEON STYLE CARD.
- 1.2 AEON STYLE CARD ("the Card") benefits can be used in AEON STYLE, AEON, AEON SUPERMARKET, Living PLAZA by AEON, Bento Express by AEON, Molly Fantasy, La Bohéme Bakery, R.O.U, AEONBODY, AEONCITY and other stores which AEON Stores (Hong Kong) Co., Ltd. may stipulate from time to time (together hereinafter referred to as "AEON Stores").
- 1.3 Applicants of AEON STYLE CARD Membership ("the Membership") shall complete the application process as AEON Stores may decide from time to time, including but not limited to completing an application form and/or providing certain personal data to AEON Stores. Incomplete or inaccurate forms might not be processed by AEON Stores. AEON Stores reserves the right to approve or reject any application in its sole discretion without giving any reason.
- 1.3.1 For AEON MEMBER CARD holder, the AEON MEMBER CARD membership shall cease but the remaining membership period, all accrued Bonus Points and the related personal information will be transferred to and merged with the AEON STYLE CARD Membership whereby the AEON MEMBER CARD shall be returned to AEON Stores.
- 1.3.2 For AEON Dual Function Credit Card holder, the AEON MEMBER CARD membership shall cease but the remaining membership period, all accrued Bonus Points and the related personal information will be transferred to and merged with the Membership where by the AEON Dual Function Credit Card will no longer carry the AEON MEMBER CARD membership.
- 1.3.3 For AEON Gold Credit Card and AEON Card JAL holder, the AEON MEMBER CARD membership, all accrued Bonus Points and its membership period shall remain unchanged with the AEON Gold Credit Card or AEON Card JAL whereas the personal information related to AEON MEMBER CARD will be duplicated to the Membership by the holder signing an application form. The AEON STYLE CARD is a membership separate from the AEON MEMBER CARD membership and Bonus Points and membership period under the two memberships will accrue/be calculated independent from each other.
- 1.4 The Membership is valid for three consecutive membership years ("the Membership Year"). Each Membership Year consists of twelve full calendar months. The first Membership Year commences from the day of application (the month in which application is made shall count as the first month but if the day of application is not first day of the month, then the next following month shall count as the first month) and ends on the last day of the twelfth month. The second Membership Year commences on the first day of the thirteenth month and ends on the last day of the twenty-fourth month. The third Membership Year commences on the first day of the twenty-fifth month and ends on the thirty-sixth month.
- 1.5 The Membership can be renewed upon payment of a renewal fee (in AEON Stores or in other manner as AEON Stores may decide from time to time).
- 1.6 The Membership belongs to the designated AEON STYLE CARD member ("the Member") only and is not transferable, and is valid within HONG KONG only.
- 1.7 Where a Member has more than one or other membership(s) with AEON Stores, the Member may select/use only one of the memberships and corresponding benefits in each transaction.
- 2.AEON STYLE CARD Membership Card
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- 2.1 Upon acceptance of application, each Member will be issued with one main AEON STYLE CARD and one Mini Card, whereas the main Card and Mini Card offer exactly the same functions and access the same account. The Member and the Member's designated person may use the two Cards to earn and save Bonus Points into the Member's account and enjoy benefits for Members. If a Member's Card and/or any other information or devices relating to a Member's Membership is lost or stolen, or the Member have sufficient reason to believe that his/her Membership may have been used by, or account and password have been disclosed to, an unauthorized party, the Member must send us an email to aeonmember@aeonstores.com.hk with his/her registered email information to request for temporary account suspension immediately or contact the Member Service Hotline 2565-3656, or report to the Customer Service Counters in person. AEON Stores shall not be responsible or liable for any loss or damage (including Bonus Points, benefits and cash coupons) arising from the unauthorized use of or access to the lost or stolen Card or information or devices relating to a Member's Membership.
- 2.2 The use by the Member and/or Member's designated person of the Cards constitutes acceptance of these terms and conditions.
- 3.Replacement of Membership Card
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- 3.1 If the Card is lost, stolen, damaged or fails to function properly, the Member may apply for a replacement at our Customer Service Counters upon payment of re-issuing fee, if any. Re-issuing fee is HK$15 (subject to revision from time to time without prior notice).
- 4.Amendments
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- 4.1 AEON Stores reserves the rights, in its sole discretion, to modify the Membership, fees, benefits offered and other features, including these terms and conditions, or to terminate the AEON STYLE CARD Program at any time with or without notice and AEON Stores will not be liable for any loss or damages resulting therefrom.
- 4.2 AEON Stores will post the amended terms and conditions at stores and/or on the company's website. AEON Stores will not issue separate notice of amendment(s). Members are responsible for checking the amendment(s).
- 4.3 Continued participation in the Membership program and/or use of the Card will be deemed as acceptance of any amendment(s). If any Member does not agree with such amendment(s), such Member's sole remedy is to cease participating in the Membership program and cease using the Card.
- 4.4 In case of any disputes, AEON Stores has its sole discretion to make the final decision.
- 5.Fees
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- 5.1 Members have to pay the following fees:
(i) application fees upon initial application of the Card;
(ii) renewal fees upon renewal of the Card;
(iii) re-issuing fees upon replacement of the Card.
- 5.2 All fees are non-refundable in any circumstances.
- 6.Bonus Points
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- 6.1 Member and Member's designated person must present his/her Card or any other form of accepted Member identification method by AEON, as the case may be at the time of purchase with specific payment media to enjoy member shopping privileges and/or earn Bonus Points.
- 6.2 Bonus Points will be calculated and may be redeemed in accordance with AEON Stores' Privilege Benefits Scheme prevailing from time to time and posted at stores.
- 6.3 Bonus Points will not accrue until AEON Stores has issued the Card to the Member upon the Membership application being accepted.
- 6.4 AEON Stores may from time to time enter into arrangements with other entities whereby Members may accumulate Bonus Points from the use of services of or the purchase of goods from such other entities subject to such terms and conditions as AEON Stores may impose with respect to the accumulation of such Bonus Points.
- 6.5 Members may check their accumulated Bonus Points at Customer Service Counter or e-directory kiosk(s) inside stores, the mobile application (“AEON Mobile”) and/or from their sales receipt, all of which are provided for the Member's reference only and might not necessarily indicate the correct balance of member's account. AEON Stores' records shall (in the absence of manifest error) be conclusive in showing the correct balance.
- 6.6 Bonus Points will normally be credited to a Member's account after 2 business days from the day when the Member makes the purchase with his/her Card or any other form of accepted Member identification method by AEON. If a Member elects for delivery of his/her purchase, the Bonus Points will normally be credited to the Member's account after 5 business days from the date of delivery.
- 6.7 Bonus Points accrued are redeemable by the Member him/herself only and not transferable to any other person, and cannot be transferred to another Member's account or another account of the same Member. Upon the death of a Member, all remaining Bonus Points will be cancelled automatically.
- 6.8 All Bonus Points accrued will be cancelled upon the termination of Membership.
- 6.9 Bonus Points accrued in a Membership Year shall be used no later than one calendar month immediately following expiry of that Membership Year; otherwise, all remaining Bonus Points will be forfeited thereafter.
- 6.10 To redeem the Bonus Points, the Member may:
(i) show his/her Card in person at the Customer Service Counter inside AEON Stores; or
(ii) log in at the member zone of an e-directory kiosk using his/her Card or AEON Mobile, complete the redemption process by following the procedure as prompted by the e-directory kiosk, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
(iii) log in to the member zone of the AEON Mobile, complete the redemption process by following the procedure as prompted therein, and collect the redeemed benefit, gift(s) or coupon(s) in accordance with the instructions set out therein; or
(iv) show his/her Card or any other form of accepted Member identification method by AEON at the store cashier when making a purchase as the case may be or as the particular redemption program may specify.
- 6.11 In case of Bonus Points replenishment request, the Member or Member's designated person must bring the same day receipt to Customer Service Counter; otherwise no Bonus Points could be accrued for the purchases. In case of any dispute, AEON Stores' decision shall be final.
- 6.12 In case of refund request, the Bonus Points entitled will be deducted from the Member's account. AEON Stores reserves the right to take legal action and deduct the Bonus Points from Member's account if we suspect that such Bonus Points were earned via fraudulent means or misconduct.
- 6.13 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of the Membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time without notice and all Bonus Points, privileges and benefits accrued will be cancelled.
- 7.Delivery Service
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- 7.1 Member and Member's designated person can enjoy the Free Delivery Service upon making purchase (Licensees' merchandise to be excluded)of designated amount or such other amount as specified by AEON Stores from time to time by using the Card or any other form of accepted Member identification method by AEON together with designated payment media.
- 7.2 Free Delivery Service is limited to Hong Kong territory only and subject to the Delivery Service Terms and Conditions posted at stores.
- 8.Personal Data (Privacy)
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- 8.1 The personal data supplied by the Members are required for the operation of AEON STYLE CARD Program, the Privilege Benefits Scheme and other privilege(s) which AEON Stores may from time to time obtain from or arrange with our business partners in joint promotion for the benefit of the Members. Failure to supply personal data may result in AEON Stores being unable to provide the above services to the Members.
- 8.2 The Member agrees that all the personal data provided to AEON Stores and all information relating to the use of his/her Card may be used and retained by AEON Stores for:
(i) processing an application for the Membership;
(ii) management, operation and maintenance of the Membership management system;
(iii) the daily operation of the services provided to the Members;
(iv) imprinting the Member's name on the Card;
(v) communication of news and information by AEON Stores to the Members;
(vi) investigation of complaints, suspected suspicious transactions and ongoing research for service improvement and program development;
(vii) designing services or related products for the Members' use;
(viii) facilitating the issue of benefits to the Members;
(ix) meeting the requirements to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by other statutory authorities with which AEON Stores is required to comply.
- 8.3 Member further agrees that AEON Stores may disclose and transfer Member's personal data (whether within Hong Kong or abroad) to the following parties for the purposes as set out in Clause 8.2 above:
(i) third party service providers, their agents and contractors, who provide administrative, telecommunications, computer, payment, printing or other services to AEON Stores in connection with the operation of its business including providing service to the Member and/or;
(ii) any person to whom AEON Stores is under an obligation to make disclosure under the requirements of any law binding or under and for the purposes of any guidelines issued by regulatory or other authorities with which AEON Stores is required to comply.
- 8.4 All information of the Members will be managed in accordance with the Personal Data (Privacy) Ordinance and AEON Stores' Privacy Policy.
- 8.5 AEON Stores intends to use your name, contact details (as per your preference) and month and year of birth to send you news, information, privileges and promotions (both in-store and online) regarding the following products and services offered by AEON Stores and/or our licensee shops and/or our business partners in joint promotion: supermarket goods, home appliances, electronic appliances, computers and accessories, furniture and homeware, audio visual, toys and stationery, baby products, health care products, fashion, accessories, clothing, leather goods and luggage, shoes, watch and jewellery, health care, hair, beauty and cosmetics, pet needs, food and beverage, catering, media, entertainment, logistics, transportation, travel and hotel, shopping malls, credit cards, telecommunications, banking, financial and insurance, tutorials, education, memberships, loyalty and reward programmes and our associated events. AEON Stores must obtain consent from the Members' before doing so. Members may choose not to receive such communications by ticking the appropriate box in the Registration form. Members may, without charge, opt out from receiving direct marketing materials from AEON Stores by following the steps stipulated in the Registration form.
- 8.6 Members have the right to request to review and correct any personal data held by AEON Stores in accordance with the Privacy Policy. An administration fee may be charged for the processing of these requests. Members have the right to:
a.check whether we hold any of your personal data;
b.access your personal data held by us;
c.require us to correct any personal data which is inaccurate;
d.ascertain the privacy policy (from time to time) in relation to personal data and the type of personal data held by AEON Stores.
- 8.7 All requests for access to or correction of personal data or information regarding policies and practices and types of personal data held should be in writing and addressed to the Data Protection Officer: Sales Planning Department, AEON Stores (Hong Kong) Co., Limited, 7/F., D2 Place One, 9 Cheung Yee Street, Lai Chi Kok, Kowloon.
- 8.8 AEON Stores may be unable to maintain or renew a Member's Membership or the associated benefits if the Member fails to provide AEON Stores with up to date information. Members are responsible for keeping AEON Stores informed of their new telephone contact, correspondence and email addresses. AEON Stores is not responsible for any loss as a result of the Member's failure to inform AEON Stores of any change.
- 9.Termination
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- 9.1 The Member may terminate his/her membership at any time by submitting <AEON Membership Termination Requisition Form>, and/or returning in person his/her Card to our Customer Service Counters at which time any Bonus Points accrued will be cancelled. Membership fees paid will not be refunded on termination of Membership.
- 9.2 Misconduct, fraud, misuse of the Card and/or its benefits or failure to follow these terms and conditions may result in the immediate termination of membership and cancellation of all Bonus Points. AEON Stores reserves the right with or without notice to terminate any Member's Membership at which time all Bonus Points accumulated will be cancelled.
- 10.Liability
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- 10.1 AEON Stores shall not be liable to any member for any loss, damages or expenses of any kind whatsoever arising out of or in connection with the Membership, the use of the Card, AEON Mobile or their benefits, including but not limited to the use of personal data, mistakes or fraud by any person in redeeming a benefit, whether AEON Stores is negligence or otherwise.
- 10.2 AEON Stores' liability in contract, tort or otherwise in respect of any claim arising out of acts or omissions relating to the Membership or the use of the Card or AEON Mobile shall be limited to re-crediting the value of the Bonus Points entitled to by the member in connection with which the matter arises.
- 10.3 AEON Stores will not be liable for any loss or damage arising out of the product or service provided by any other entities in connection with the use of the Card or AEON Mobile.
- 10.4 AEON Stores' decision in respect of any such complaint or dispute shall be final and binding on the member and AEON Stores shall not be required to give any reason for such decision.
- 11.Invalidity
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- 11.1 The invalidity, illegality or unenforceability of any provision of these terms and conditions under the laws of any jurisdiction shall not affect its validity, legality or enforceability under the laws of any other jurisdiction nor the validity, legality or enforceability of any other provisions herein contained.
- 12.Jurisdiction
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- 12.1 These terms and conditions and the relationship between AEON Stores and each Member are governed by the laws of The Hong Kong Special Administrative Region. AEON Stores and each Member submit to the non-exclusive jurisdiction of the Hong Kong Courts.
**Should there be any discrepancy between the English and the Chinese versions of these terms & conditions, the English version shall prevail.
Upon single purchase of HK$200 or above at our supermarkets on weekdays, one designated drink offer can be redeemed; upon single purchase of HK$500 or above at AEON STYLE, AEON or AEON SUPERMARKET, one designated snack and drink offer can be redeemed1,2,3. Enjoy the refreshments to maximize your shopping experience!
AEON Mobile is now online! With the first-in-the-market feature “POS Express” for members4, you may simply scan barcodes on items to build your purchase list as you shop, and make online payment or proceed to the dedicated “POS Express” lanes to complete the payment process. You may save shopping time and keep track of what you are spending from now on!
You can access "Coupons" in member zone on AEON Mobile to obtain member coupons 6, to enjoy shopping discounts, as well as redeem selected gifts!
Your every purchase will entitle you to earn Bonus Points1,2,3,4 on the basis of HK$2 for 1 Bonus Point. No minimum spending is required. The more you spend, the more Bonus Points you will earn!
For every 5,000 Bonus Points, you can redeem a HK$50 AEON Stores Gift Certificate. You will also be offered selected products from time to time at special prices plus Bonus Points.
Selected seasonal supermarket, fashion, household products and electrical appliances are offered at "AEON Member Price" every month1.
You will be given the priority to purchase your favorite items through the twice-a-year Private Sale1,2 which is exclusively for members.
In the first month of each membership year, you can collect 3 pieces of "One Day Privilege Passport" through AEON Mobile app to enjoy 5% discount2 on purchase for unlimited times on your chosen day within one month upon collection.
You can collect a "Birthday One Day Privilege Passport" at any Customer Service Counter in your birthday month by presenting your membership card. You can use this Birthday Passport to enjoy 5% discount2 on purchase for unlimited times on any one day of your birthday month.
Enjoy the benefits or discounts at the designated licensee shops and outside merchants1 with your membership card.
Members can enjoy Free Delivery Service for purchases upon specific amount at AEON Stores on a single day with the same-day sales receipts.
Simply provide us with a valid email address and you will receive the latest information of membership offers.
Applicant must be aged 15 or above. Simply apply AEON STYLE CARD online through AEON Mobile. 1. For details, please contact Customer Service Counter.
Service Hotline:2565 3656
